Job Description: Director of Operations
Reporting to: VP of Programs
CodePath.org is an early-stage nonprofit dedicated to offering an accelerated pathway into the technology industry for college students all across the US, with an emphasis on serving underserved, low-income, and first-generation students. We offer a variety of courses and services to students both directly on-campuses at colleges and remotely using video classrooms with instructors and TAs. All of these courses and services are offered to students entirely for free, funded directly by the technology industry in order to invest in the next generation of talented software engineers.
Our vision is that every student in college, regardless of background or personal circumstances, should have the opportunity, skills, network, and pathways available to become a confident and successful software engineer in the tech industry. CodePath.org develops and delivers a wide variety of programs and supports students over multiple years, reaching students in college starting before Freshman year and then all the way through to post-graduation and entering full-time software roles.
CodePath.org provides curriculum and programs for college students all across the United States, often offered for-credit at campuses, including at many HBCUs, HSIs, women’s colleges, and state colleges. CodePath.org is supported directly by the technology industry including Microsoft, Facebook, Walmart.org, and many more.
For more information, check out our website at CodePath.org.
The mission of the Director of Program Operations is to, first and foremost, drive the development and implementation of a range of systems to manage our growth and to ensure continued operational excellence. The Director of Program Operations will also provide ongoing operational management and oversight of student and volunteer training programs as well as of our career center programs, while promoting a dynamic learning environment. The ideal teammate will have a passion for and be adeptly skilled at designing, implementing and improving systems to support behind-the-scenes program operations geared towards fostering student and educator learning; a keen interest in autonomously solving operational puzzles with creative and inclusive solutions; and a desire to explore and identify new ways for CodePath to more equitably and smoothly fulfill our mission. This role will provide thought leadership, planning, technical assistance and day-to-day guidance on the CodePath’s internal research activities, and will serve as a resource for the CodePath’s executive team, department directors and staff. This role works closely with the CTO and the directors of Programs, Curriculum, and Career Center, and the Admissions Team on the front end to assist with the design and implementation of our programs, services and initiatives, and on the back end to lead the development and implementation of scaling plans and processes. A key member of the leadership team, this person is expected to contribute to strategy and operations and deepen CodePath’s culture and values.
Key elements of this critical role include strategic operations systems creation and improvement, ongoing management of all delivery team programs and direct program operations. A high level overview of responsibilities includes:
Research and implement scalable program implementation systems to support the organization’s exponential growth goals.
Collaborate with the Platform team in identifying and analyzing risk areas to guide the creation and improvement of proprietary tools, workflows, and systems to increase overall operational productivity and efficiency.
Facilitate the integration of new features to existing protocols + documentation
Annual and quarterly planning to increase elasticity, capacity, and team happiness, upgrade data collection and reporting infrastructure, and decrease cost through automation
Provide thought partnership and leadership for the implementation of all growth and expansion programs and partnerships. Provide agile and innovative ways to meet both our expansion and quality KPIs
Provide expertise and make sound recommendation and decision making support to develop effective protocols around logistical execution to internal team and other department heads
Responsible for the department’s financial forecasting, modeling, and budgeting
Manage onboarding systems, survey responses, and internal tracking materials using various programs and applications including Google Workspace, GitHub, DocuSign, Slack, and Zoom
Serve as CodePath’s LMS administrator
Manage educator and student surveys, including communications and data collection for use of the MLE team
Oversee ongoing systems refinement and management of program operations set-up and follow-up, including program communication, rosters, surveys and program materials.
Own the documentation of backend implementation processes and playbooks associated with delivering high-quality programs to students across all program offerings.
Manage three core teams: student logistics (grading, course logistics, attendance, performance tracking), support (inbound email inboxes), and volunteer/staff logistics (onboarding, training, offboarding)
Partner with HR to ensure consistency
Oversee Program Operations Managers to ensure detailed program implementation planning, and effective project management so that goals are met efficiently and effectively, and executional risk is minimized
Develop and oversee team and contractor performance evaluation process, including tools/systems, timing, execution, and all associated documentation, and making improvements as needed and as the department grows and evolves
Design and implement hiring, onboarding, and skill development plan of all direct reports
Oversee the adherence of recommended data collection protocols of program and staff data to aid in reporting efforts regarding our programs’ impact both internally to other departments, and to our board
Career Center event logistics
We keep our promises to students
We exist to empower others
We encourage and celebrate diversity
We believe in continuous growth and excellence
We love to experiment and try new things
We are committed to professional growth and fulfillment at work. Benefits include:
Medical insurance with dental and vision.
Supportive and collaborative work environment.
Generous time off with a flexible workplace and work schedule.
A commitment to developing leaders from within the organization.
Frequent opportunities to connect with students, universities, and communities we serve.
Opportunities to engage, collaborate and partner with top technology companies, venture capitalists, and engineering leaders in Silicon Valley.
We are individuals from a multitude of backgrounds, experiences, and unlikely stories, all connected by a single dream: a world in which regardless of background, socioeconomic status, gender or race all people have pathways to reach their full potential.
With a staff and board that cares deeply about diversity and equity, we believe that diverse perspectives and backgrounds create a richer work environment and enhance our ability to pursue our mission.
The right candidate for this position must possess the following skills, traits, and experiences:
At least 5 years of work experience, in operations and systems design. Notable experience creating and implementing effective systems designed to withstand organizational growth and operational complexity
Experience working through ambiguity to launch a program, set goals, and meet KPIs
Experience managing Zoom operations (breakout rooms, meeting registrations, etc.) for groups of 300 people or more
Experience using Airtable as a data tracking and management tool
Experience coordinating career center events, and short term bootcamp or training classes (virtual and/or in person)
Experience using Google Workspace programs including, Google Docs, Google Sheets, and Google Slides
Experience in collaborating with Platform teams in order to drive scale through automation and tools
Experience using various low-code platforms and applications, including, Zapier
Skilled in managing a team of international contractors via Upwork
Able to acquire and use data to identify opportunities for improvement in student success metrics and bottlenecks to scale. Able to help craft and implement strategic initiatives
Able to work on multiple projects concurrently, manage time efficiently, and collaborate across many different stakeholders
Strong interpersonal, problem-solving and decision-making skills
Authentic relationship-builder who thrives on multi-disciplinary teams
Exceptional manager and leader with intuitive negotiation, conflict management, and communication skills. Leads a team by example and demonstrates the ability to engage effectively with other stakeholders throughout the organization
Excellent written and oral communication skills; ability to distill and explain complex concepts
Genuine commitment to racial equity in higher education, and a deep awareness of systemic inequities and knowledge of methods for incorporating equity, inclusion and belonging into the work
Curiosity and humility, with a deep learning and listening orientation
Self-directed and comfortable working with a remote team, often independently