Director of Operations

  • Programs
  • Remote job

Director of Operations

Job description

Job Description: Director of Operations

Reporting to: VP of Programs

About Us

CodePath.org is an early-stage nonprofit dedicated to offering an accelerated pathway into the technology industry for college students all across the US, with an emphasis on serving underserved, low-income, and first-generation students. We offer a variety of courses and services to students both directly on-campuses at colleges and remotely using video classrooms with instructors and TAs. All of these courses and services are offered to students entirely for free, funded directly by the technology industry in order to invest in the next generation of talented software engineers.

Our vision is that every student in college, regardless of background or personal circumstances, should have the opportunity, skills, network, and pathways available to become a confident and successful software engineer in the tech industry. CodePath.org develops and delivers a wide variety of programs and supports students over multiple years, reaching students in college starting before Freshman year and then all the way through to post-graduation and entering full-time software roles.

CodePath.org provides curriculum and programs for college students all across the United States, often offered for-credit at campuses, including at many HBCUs, HSIs, women’s colleges, and state colleges. CodePath.org is supported directly by the technology industry including Microsoft, Facebook, Walmart.org, and many more.

For more information, check out our website at CodePath.org.


The Role 

The mission of the Director of Program Operations is to, first and foremost, drive the development and implementation of a range of systems to manage our growth and to ensure continued operational excellence. The Director of Program Operations will also provide ongoing operational management and oversight of student and volunteer training programs as well as of our career center programs, while promoting a dynamic learning environment. The ideal teammate will have a passion for and be adeptly skilled at designing, implementing and improving systems to support behind-the-scenes program operations geared towards fostering student and educator learning; a keen interest in autonomously solving operational puzzles with creative and inclusive solutions; and a desire to explore and identify new ways for CodePath to more equitably and smoothly fulfill our mission. This role will provide thought leadership, planning, technical assistance and day-to-day guidance on the CodePath’s internal research activities, and will serve as a resource for the CodePath’s executive team, department directors and staff. This role works closely with the CTO and the directors of Programs, Curriculum, and Career Center, and the Admissions Team on the front end to assist with the design and implementation of our programs, services and initiatives, and on the back end to lead the development and implementation of scaling plans and processes. A key member of the leadership team, this person is expected to contribute to strategy and operations and deepen CodePath’s culture and values.

Responsibilities

Key elements of this critical role include strategic operations systems creation and improvement, ongoing management of all delivery team programs and direct program operations. A high level overview of responsibilities includes:

  • Scale-Focused Systems Design & Implementation: As the organization scales, lead the strategy, implementation, adoption, and refinement of key operational systems to ensure that a sound and efficient operational infrastructure is in place. Key areas of focus include:
    • Research and implement scalable program implementation systems to support the organization’s exponential growth goals.

    • Collaborate with the Platform team in identifying and analyzing risk areas to guide the creation and improvement of proprietary tools, workflows, and systems to increase overall operational productivity and efficiency.

    • Facilitate the integration of new features to existing protocols + documentation

  • Strategic leadership
    • Annual and quarterly planning to increase elasticity, capacity, and team happiness, upgrade data collection and reporting infrastructure, and decrease cost through automation

    • Provide thought partnership and leadership for the implementation of all growth and expansion programs and partnerships. Provide agile and innovative ways to meet both our expansion and quality KPIs

    • Provide expertise and make sound recommendation and decision making support to develop effective protocols around logistical execution to internal team and other department heads

    • Responsible for the department’s financial forecasting, modeling, and budgeting

  • Program Operations: Support the Delivery team members with programming logistics and operations for all student and staff training programs to ensure a smooth and productive experience for all participants and efficient and effective behind-the-scenes systems oversight. Responsibilities include, but are not limited to:
    • Manage onboarding systems, survey responses, and internal tracking materials using various programs and applications including Google Workspace, GitHub, DocuSign, Slack, and Zoom

    • Serve as CodePath’s LMS administrator

    • Manage educator and student surveys, including communications and data collection for use of the MLE team

    • Oversee ongoing systems refinement and management of program operations set-up and follow-up, including program communication, rosters, surveys and program materials.

    • Own the documentation of backend implementation processes and playbooks associated with delivering high-quality programs to students across all program offerings.

  • Management and hiring
    • Manage three core teams: student logistics (grading, course logistics, attendance, performance tracking), support (inbound email inboxes), and volunteer/staff logistics (onboarding, training, offboarding)

    • Partner with HR to ensure consistency

    • Oversee Program Operations Managers to ensure detailed program implementation planning, and effective project management so that goals are met efficiently and effectively, and executional risk is minimized

    • Develop and oversee team and contractor performance evaluation process, including tools/systems, timing, execution, and all associated documentation, and making improvements as needed and as the department grows and evolves

    • Design and implement hiring, onboarding, and skill development plan of all direct reports

  • Data collection
    • Oversee the adherence of recommended data collection protocols of program and staff data to aid in reporting efforts regarding our programs’ impact both internally to other departments, and to our board

  • Support areas

Student logistics

Course logistics

Grading logistics

Career Center event logistics

Volunteer / Staff onboarding, tracking, and support (mentors@codepath.org, volunteer@codepath.org)

Student support (support@codepath.org, careercenter@codepath.org, vcf@codepath.org)

CodePath Core Values

  • We keep our promises to students

  • We exist to empower others

  • We encourage and celebrate diversity

  • We believe in continuous growth and excellence

  • We love to experiment and try new things

Benefits

We are committed to professional growth and fulfillment at work. Benefits include:

  • Medical insurance with dental and vision.

  • Remote-friendly environment.

  • Supportive and collaborative work environment.

  • Generous time off with a flexible workplace and work schedule.

  • A commitment to developing leaders from within the organization.

  • Frequent opportunities to connect with students, universities, and communities we serve.

  • Opportunities to engage, collaborate and partner with top technology companies, venture capitalists, and engineering leaders in Silicon Valley.

About the Current Team

We are individuals from a multitude of backgrounds, experiences, and unlikely stories, all connected by a single dream: a world in which regardless of background, socioeconomic status, gender or race all people have pathways to reach their full potential.

With a staff and board that cares deeply about diversity and equity, we believe that diverse perspectives and backgrounds create a richer work environment and enhance our ability to pursue our mission.

Requirements

Requirements

The right candidate for this position must possess the following skills, traits, and experiences:

  • At least 5 years of work experience, in operations and systems design. Notable experience creating and implementing effective systems designed to withstand organizational growth and operational complexity

  • Experience working through ambiguity to launch a program, set goals, and meet KPIs

  • Experience managing Zoom operations (breakout rooms, meeting registrations, etc.) for groups of 300 people or more

  • Experience using Airtable as a data tracking and management tool

  • Experience coordinating career center events, and short term bootcamp or training classes (virtual and/or in person)

  • Experience using Google Workspace programs including, Google Docs, Google Sheets, and Google Slides

  • Experience in collaborating with Platform teams in order to drive scale through automation and tools

  • Experience using various low-code platforms and applications, including, Zapier

  • Skilled in managing a team of international contractors via Upwork

  • Able to acquire and use data to identify opportunities for improvement in student success metrics and bottlenecks to scale. Able to help craft and implement strategic initiatives

  • Able to work on multiple projects concurrently, manage time efficiently, and collaborate across many different stakeholders

  • Strong interpersonal, problem-solving and decision-making skills

  • Authentic relationship-builder who thrives on multi-disciplinary teams

  • Exceptional manager and leader with intuitive negotiation, conflict management, and communication skills. Leads a team by example and demonstrates the ability to engage effectively with other stakeholders throughout the organization

  • Excellent written and oral communication skills; ability to distill and explain complex concepts

  • Genuine commitment to racial equity in higher education, and a deep awareness of systemic inequities and knowledge of methods for incorporating equity, inclusion and belonging into the work

  • Curiosity and humility, with a deep learning and listening orientation

  • Self-directed and comfortable working with a remote team, often independently